Our Privacy Commitment

SuitedUpGrill ("we", "us" or "our") respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website https://suitedupgrill.com, dine at our restaurant, enjoy our poker lounge, participate in our tournaments or engage our VIP and private event services.

By using our website, making a reservation, registering for a tournament, booking an event or contacting us, you agree to the terms of this Privacy Policy.

Information We Collect

We collect personal information that is reasonably necessary for us to provide our dining, poker and event services and to operate SuitedUpGrill as a premium Australian venue.

Information you provide to us

Depending on how you interact with us, the information you provide may include:

• Table reservations – your name, contact number, email address, preferred dining time and date, party size, seating preferences, and any special requests (for example dietary requirements or accessibility needs).
• Poker tournament registrations – your name, contact details, preferred tournament, buy-in selection, player notes or experience level, and any compliance information we are required to collect under applicable laws or venue regulations.
• VIP & private event bookings – your name, business or organisation (if applicable), contact information, event type, guest numbers, preferred date and time, event objectives, food and beverage preferences, and any additional hospitality requirements.
• Contact forms & enquiries – your name, email address, phone number, and the content of your enquiry, feedback or complaint.
• Marketing preferences – your consent choices and preferences regarding newsletters, event announcements, tournament updates and special offers.

Information we collect automatically

When you visit our website, we may automatically collect certain information using cookies and similar technologies, including:

• Device and browser details such as your IP address, browser type, operating system and screen resolution.
• Usage information such as pages viewed, time spent on pages, referring and exit pages, and interactions with forms and buttons.
• Approximate location information derived from your IP address to help us understand where our guests are visiting from (for example within Australia or overseas).

This information is generally collected in an aggregated or de-identified form and does not directly identify you. However, it may be combined with other information we hold about you where reasonably necessary for our functions and activities.

How We Use Your Information

We use your personal information to deliver our services, manage our relationship with you and improve your experience at SuitedUpGrill. This may include:

• Confirming and managing reservations – to process your dining bookings, confirm details, send reminders or updates, manage waitlists and communicate any changes to your reservation.
• Organising and administering tournaments – to register you for live poker tournaments, manage seat allocations, maintain leaderboards, handle payments through our authorised providers and communicate tournament schedules, structures and results.
• Providing VIP & event services – to design and deliver your private events, corporate functions, VIP experiences and tailored hospitality packages, including coordination with our chef, bar and event teams.
• Responding to enquiries – to reply to your questions, feedback or complaints submitted via our Contact Us page or other channels.
• Improving our website and services – to analyse site usage, enhance navigation, refine our content, and optimise reservation, tournament and event booking flows.
• Marketing and promotions – where permitted by law and in line with your preferences, to send you updates about new menus, special events, poker tournaments, VIP offers and other news relating to SuitedUpGrill. You can opt out at any time, as outlined below.
• Legal and compliance purposes – to comply with applicable laws, regulations, venue licensing conditions, responsible gambling obligations and law enforcement requests, and to protect our legal rights and the safety of our guests and staff.

Data Sharing and Disclosure

We treat your personal information with care and do not sell your data. We may share your information only in the following circumstances:

• Service providers and business partners – with trusted third parties that assist us in operating our venue and website, such as reservation platforms, payment processors, email and SMS providers, IT support, analytics services and professional advisers. These parties are engaged under contractual arrangements that require them to handle your information securely and only for authorised purposes.
• Venue operations and compliance – with security, regulatory or licensing bodies where needed for venue access control, responsible conduct of gaming, incident management or compliance with Australian law.
• Legal requirements – where we are required or authorised to do so by law, including in response to valid court orders, subpoenas, law enforcement or regulatory requests, or to protect the rights, property or safety of SuitedUpGrill, our guests, staff or the public.
• Business transactions – in the event of a merger, acquisition, reorganisation or asset sale involving SuitedUpGrill, where personal information may be transferred as part of that transaction, subject to confidentiality and privacy safeguards.

Where personal information is disclosed to third parties, we take reasonable steps to ensure it is handled in accordance with applicable Australian privacy laws and this Privacy Policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to offer a refined, seamless and secure browsing experience.

How we use cookies

Cookies are small data files stored on your device when you visit our site. We may use:

• Strictly necessary cookies – to enable core site functionality such as page navigation, secure areas and reservation or tournament forms. The website cannot function properly without these cookies.
• Performance and analytics cookies – to understand how visitors use our website, which pages are most popular and how we can enhance content and usability.
• Functionality cookies – to remember your preferences (such as location or previous selections) and deliver a more personalised experience.
• Marketing cookies – where used, to help us show relevant news, offers or event highlights, and to measure the effectiveness of our marketing campaigns.

Managing your cookie preferences

You can manage or disable cookies through your browser settings, and you may also interact with our on-site cookie banner or preferences centre where available. Please note that blocking certain cookies may impact your experience of the website, including the ability to use some reservation or booking features.

For more detail on our use of cookies, please also refer to our dedicated Cookie Policy.

Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.

These steps may include:

• Using secure, access-controlled systems for reservation, tournament and event management data.
• Employing industry-recognised security measures such as encryption in transit (for example TLS/HTTPS) and other technical safeguards.
• Restricting access to personal information to staff and service providers who need it to perform their duties.
• Maintaining internal policies, staff training and procedures to support privacy and data protection.
• Regularly reviewing our security posture in line with industry best practices.

While we take these safeguards seriously, no online system can be guaranteed as completely secure. You are encouraged to contact us promptly if you become aware of any suspected misuse or security issue involving your personal information.

Your Rights and Choices

Under Australian privacy law, and subject to certain exceptions, you have rights in relation to the personal information we hold about you.

Accessing and updating your information

You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To do so, please contact us using the details in the Contacting Us About Privacy section below.

Opting out of marketing communications

If you no longer wish to receive marketing communications from SuitedUpGrill, you can:

• Use the unsubscribe link included in our email communications, or
• Contact us directly and request to be removed from our marketing lists.

We will process your request as soon as reasonably practicable, but you may continue to receive some messages while we update our records.

Raising a privacy concern

If you have concerns about how we have handled your personal information, please contact us first so we can work with you to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Third-Party Links

Our website may contain links to third-party websites, platforms or services, including booking tools, social media pages, partner venues or event organisers. These external websites are not operated or controlled by SuitedUpGrill.

We are not responsible for the privacy practices, security or content of third-party sites. We encourage you to review the privacy policies of any external websites you visit before providing them with your personal information.

Contacting Us About Privacy

If you have any questions, requests or concerns about this Privacy Policy or how we handle your personal information, please contact us using the details below:

SuitedUpGrill Privacy Officer
Email: [email protected]
Phone: +61 3 5982 4176
Website contact form: Contact Us

We aim to acknowledge privacy enquiries and complaints within 5 business days and to provide a considered response within a reasonable timeframe, typically within 30 days, depending on the complexity of your request.

From time to time, we may update this Privacy Policy to reflect changes in our practices, services or legal obligations. The latest version will always be available on this page with the effective date noted at the top.